FAQs
Orders & Payments
How do I track my order?
Once shipped, you'll receive a tracking number via email. Track globally on 17track
What payment methods do you accept?
We accept Visa/Mastercard, PayPal, Bank transfer. All transactions are SSL-encrypted.
Who handles customs duties?
The tariff payer depends on the address that the recipient has reserved to receive the parcel, if you need to know, please feel free to contact the customer service of the website.
Products & Customization
Are your furniture materials eco-friendly?
All fiberglass composites are REACH-certified and 92% recyclable.
Can I request custom knife designs?
Yes! Submit your concept via [定制需求表链接]. Minimum order: 200 units.
Are your knives legal in my country?
Please pay attention to your local public policy. In order to comply with local mailing policy jurisdiction, we may check whether it can be sent before shipment.
Returns & Warranty
What is your return policy?
At Ruegolife, we are committed to providing high quality products and ensuring your complete satisfaction with your purchase. If you receive a product that has an initial defect, you may return the unused product within 7 days of receipt for a refund. Due to the nature of our products, any item that is not in its original condition is not eligible for return or exchange, even if it has an initial defect.
The customer is responsible for the cost of return shipping. You will be responsible for the shipping costs associated with returning the product. However, depending on the condition of the item, we may be able to refund some or all of the shipping costs.
Please note that returns may be subject to a restocking fee, depending on the condition of the returned item and the circumstances surrounding the return. These fees range from 5% to 100% of the original price of the item.
Custom orders or demo items cannot be returned or refunded.
PLEASE NOTE: Shipping costs are not included in the refund amount.
Please note that returns may be subject to a restocking fee, depending on the condition of the returned item and the circumstances surrounding the return. These fees range from 5% to 100% of the original price of the item.
Custom orders or demo items cannot be returned or refunded.
PLEASE NOTE: Shipping costs are not included in the refund amount.
How long is the warranty period?
*Furniture: 1-year structural warranty.
**Knives: Lifetime blade replacement (excludes misuse damage)
**Knives: Lifetime blade replacement (excludes misuse damage)
Business Partnerships
Do you offer wholesale discounts?
Wholesale orders over $10k get 25% off + exclusive catalog access.
Still Have Questions?
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
